Frequently Asked Questions

How do eSIMs work?

An eSIM is a digital SIM card built into your phone. Instead of inserting a physical card, you scan a QR code to install a mobile data plan. Your eSIM activates on the network of your destination so you can use data right away.

 

When will I receive my eSIM?

Your eSIM is delivered to your email automatically right after your purchase is complete. The email contains a QR code and step-by-step installation instructions.

 

Is my phone compatible?

Most recent smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and many Samsung Galaxy models. Make sure your phone is carrier-unlocked before installing.

 

Do I need to remove my regular SIM?

No. Your eSIM works alongside your existing SIM, so you keep your normal number for calls and texts while using esimLy data abroad.

 

What happens when my plan runs out?

You can simply purchase a new eSIM plan whenever you need more data. Each plan covers the number of days listed on the product.

 

Need more help?

Contact us through our Contact page and we will be happy to assist you.